TV & Film facilities company, ADF, undertook an NPS Survey in November 2019 for the first time and achieved a score of 75!
For many years, the world recognised business standard for customer feedback has been Net Promoter Score (NPS). Developed at Harvard University, it is a method used throughout the world.
Examples of NPS scores of well-known companies include the following (statistics available online, 2019):
Amazon: 62 Starbucks: 77
Netflix: 68 Airbnb: 74
Apple: 63 Tesla: 96
Message from the Senior Executive Team including Marsden Proctor (MD), Wayne Evans (Operations Director) and Neil Evans (CFO):
All of the team at ADF were very pleased to achieve a score of 75! We have gained this level of customer loyalty by providing high-quality film and tv facilities and services, through the hard work and dedication of the ADF team. ADF was rated highly for relationship building, being extremely helpful and responsive to the client’s needs. In fact, the large majority of clients surveyed would definitely recommend our film and tv facilities services.
Of course, ADF will repeat this exercise in 2020 hoping to improve upon this excellent customer feedback.