Job Type: Full-time, permanent working 09:00 – 17:00 Monday to Friday (flexibility required due to nature of role)

Facilities by ADF is delighted to offer an exciting opportunity for an Account Manager to join our team and contribute to our ongoing success.

Account Manager – The Role

As an Account Manager, you will act as the vital connection between our clients (TV and film production teams) and our support teams based in Bridgend and Longcross, Surrey.

This role is ideal for someone with exceptional customer service skills, meticulous attention to detail, and a natural drive to exceed expectations. While the position is based in Bridgend, occasional travel and overnight stays will be required.

The salary for this role is determined by a grading system based on experience and performance, with further details provided during the interview process.

Account Manager – Key Responsibilities

– Serve as the primary point of contact for TV/film productions, ensuring seamless day-to-day management of facilities

– Take ownership of client accounts, delivering an end-to-end service of the highest standard

– Oversee on-site teams, managing schedules, cover, and any arising issues

– Maintain a clear and consistent flow of information between production teams and internal departments to enable exceptional service delivery

– Work closely with the ADF Logistics team to ensure all production movements are timely and efficient

– Prepare spend reports and advise productions on budget considerations and additional expenditures

– Manage account financials, ensuring timely invoice payments and minimal debt

– Conduct site visits to meet clients and Heads of Department (HODs), building strong, lasting relationships and gathering valuable feedback to enhance our services

– Proactively network to expand and develop your client base